Privacy Policy

Last updated: 1 April 2026

Mortgage on Tap (a trading name of Tap Financial Services Ltd) is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Tap Financial Services Ltd is the data controller. We are registered with the Information Commissioner's Office (ICO). FCA Registration No: 123456. Registered Office: 1 Financial Quarter, London, EC2A 1AB.

2. Data We Collect

Personal identifiers: name, email address, phone number, home address
Financial information: income, employment details, credit history, mortgage details
Property information: property address, value, intended use
Technical data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

To provide mortgage advice and find suitable mortgage products
To process your mortgage application and liaise with lenders on your behalf
To send you relevant updates about your application or market information (with your consent)
To comply with our legal and regulatory obligations as an FCA-authorised firm

4. Legal Basis for Processing

We process your data under: (a) contract — to provide our services; (b) legal obligation — FCA regulatory requirements; (c) legitimate interests — fraud prevention, security; and (d) consent — marketing communications.

5. Data Sharing

We share your data with mortgage lenders when submitting applications, with our FCA-compliant technology partners, and with regulatory bodies when required by law. We do not sell your data to third parties.

6. Data Retention

We retain personal data for 6 years after your last interaction with us in line with FCA requirements. You may request deletion of data not required for regulatory purposes.

7. Your Rights

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ('right to be forgotten')
Right to restrict processing
Right to data portability
Right to object to processing

To exercise any of these rights, contact us at: [email protected]

8. Cookies

We use essential cookies to operate the website and analytics cookies (with your consent) to improve our service. See our Cookie Policy for full details.

9. Contact & Complaints

If you have any concerns about how we handle your data, contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the ICO at ico.org.uk.